Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you possess received a mistake through your local shipping service and would like to cancel your order, first check your e-mail and/or spam filter to ensure you clicked about the correct delivery address and/or LINK. Once this offers been done, when you are still interested in continuing, simply answer the e mail with the information on your request and you may greatly appreciate virtually any podsmall.com assistance you may possibly offer. For technical issues, you may need to get in touch with customer support via their own contact number: (Toll Free). Alternatively, if you have any other questions, you can send us a great email and all of us will try our best to assist you.
Your package will arrive at your own door within seven to ten operating days. Please note that will shipping times may vary from a single courier company to another. It is therefore, constantly preferable to order with a reputable company. To help ensure your package deal arrives safely, we all always advise of which you sign your own parcel’s “Thanks For Sending” section mainly because it arrives. Your nearby delivery services are required to clearly display this personal confirmation on almost all sent items, which includes Element Vape items.
Once your parcel has arrived at your door, you need to collect it as soon because possible. This will be normally done simply by completing a self-addressed, stamped envelope with your return address and tracking number. Upon arrival, ensure that your unit is totally charged and well prepared to start out using this immediately. Usually do not hold out for your Element Vape product to be able to warm up; that can not be stressed sufficient, particularly in the case regarding rechargeable batteries.
As outlined within the above section, when shipping to be able to UK residents, shipping and delivery will probably be facilitated by simply certainly one of our across the country network of courier companies, such since DPD, FED FORMER MATE or UPS : but please allow for additional charges to be taken into consideration when placing your buy. Customers located inside the Republic of Ireland are not allowed to get online. Within most cases, consumers located within typically the Republic of Ireland will be not able to purchase the object by using credit credit cards or free e cards. We are currently experiencing some issues with credit card fraud in The european countries and in certain situations, payments made applying these methods may possibly be declined or perhaps reversed. In addition, all deliveries to EU customers might be subject to taxation and import responsibilities.
Any time shipping internationally, please note that persuits procedures are incredibly time-consuming and often require the help of a good independent customs broker. In the situation of an brought in product, delivery occasions will be reliant on your courier’s international delivery service and transit periods may greatly go beyond our internal delivery estimates. If you are not sure of expected transportation times, please contact us immediately. International orders will usually arrive within three to five business days following payment has already been received.
For all questions relating to this matter, please note that concerns should be directed towards our company headquarters. Should an individual need to create adjustments or inquire about our services inside general, you could do so at anytime during company hours, Monday by means of Friday, except Saturday, Wednesday, and Thursday night. Should you have any other queries, you can either contact our customer service team or one of the sales representatives on the main office. In case you prefer to location your order on the internet, you are welcome to visit internet site and follow typically the simple instructions offered. All billing and ordering information may be provided in the click regarding a button.
As constantly, we strongly advise that all purchases be paid regarding entirely before shipping and delivery or delivery of products. Any modifications to shipping or delivery policies will probably be clearly indicated on receipt of transaction. In the celebration of a defect in any product, please contact us right away for any return or replacement. As long because your satisfaction is usually our number one priority, all of us will work with one to make certain that you possess the best electric products available.